Bob's Discount Furniture at 162 Quinn Drive, Pittsburgh, Pennsylvania.

The sales representatives at the store (Pittsburgh) are very nice, informative, and assured us a smooth transaction leaving us with the impression they are a reputable company. Sadly, I have not received my furniture. The delivery never showed up for the scheduled time. I called customer service and was reassured the furniture would still be delivered the same day and that the delivery truck was simply running late. I received a phone call at 6:30 PM stating the furniture would not be delivered and would be delivered the next day. The next day I received a phone call that there wasn't enough room on the truck for my furniture and the next available delivery was a week away. Keep in mind, this is not complementary delivery. You pay 10% of your sales price for delivery. I asked the representative for a refund on my delivery charges due to the inconvenience and their response was "that's certainly something we can talk about once the furniture is delivered". What?! Why can't we talk about it now? They absolutely wouldn't discuss any type of compensation until the furniture is delivered. Unless you don't have a job and you like sitting around waiting for furniture that may or may not arrive, do not buy from Bob's. It's not worth the hassle. Go to Macy's where u get quality furniture at decent prices with complementary delivery that actually shows up.